About Us Amode are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.
Our Contact details:
Amode
Unit 30, Phoenix Distribution Park Phoenix Way Heston Middlesex TW5 9NB United Kingdom
Phone: +44 (0)208 564 7700
Fax: +44 (0)208 564 7500
Email: info@amode.co.uk
VAT 877386757
London Retail Limited t/a 'Amode'
Company No. 5729738
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card, debit card, and cheques (payable to London Retail Ltd.)
We accept Visa, Mastercard, Maestro, Switch.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Discount Codes and Vouchers
Discounts are only made against the cost of goods, and cannot be claimed against the cost of postage.
A gift voucher cannot be claimed on transactions that have already been processed by amode.co.uk.
Gift voucher claim codes contained in gift voucher certificates and/or gift voucher emails have a cash redemption value of 0.001p
Cancellation by us
We reserve the right to cancel the contract between us if:
(A) we have insufficient stock to deliver the goods you have ordered;
(B) we do not deliver to your area; or
(C) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
(D) If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible . We will not be obliged to offer any additional compensation for disappointment suffered. |
Shipping And Handling UK Accessories & Small Furniture delivery (£4.99)
UK Heavy Furniture Delivery (£25.00)
For full delivery terms Click here
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| Delivery Schedule We deliver your order right away if they are in stock. We will normally send your order to you in 1-7 business days. International orders are generally received in under 7 to 14 days. |
| Back Orders If the product is a 'pre-order' stock item there will be a lead time quoted on the product page. In most cases this is because the item is bespoke, custom made or handmade. This usually ranges between 2 to 10 weeks depending on the item. The lead-time quoted is given in good faith. The lead-time is the number of weeks we expect it will take to receive your furniture into our warehouse. Once the furniture has arrived at our warehouse we will contact you within 2-3 days to arrange your delivery. The lead-time is based on the best available information from our suppliers at the time of purchase. If there are any anticipated delays we will notify you by phone or email |
| Tax Charges For orders made from the UK or the European Union 17.5% VAT is included in the price. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
GuaranteeShop with confidence at Amode.co.uk - Take Advantage of our 30 Day No Quibble Guarantee!
We understand that some people can be a bit apprehensive about buying furniture online or over the phone, but please don't worry, we're here to help. We sell many, many furniture and accessory items everyday to very happy customers and the best part is that we offer a no quibble 30 day money back guarantee.
So if for any reason you receive your item and you are unhappy simply call one of our friendly customer service advisors on 0845 527 9697 who will be able to arrange for a courier to come and collect* the goods from you - at no extra cost to you! Or if you'd rather not wait for a courier to come and collect the items then you can download this form and send the goods back at a time convenient to you.
We can offer this service because we are so confident that you will be delighted with your purchase that it will be highly unlikely that you will take us up on this offer!
At the end of the day we love our customers and will do everything we can to help or assist even the most varied of queries or requests. Everyday we hear from happy customers who have just received their Amode.co.uk furniture. We hope that you will be one of them soon.
*The free collection service only applies to UK Mainland Customers, currently we do not offer this service to the following UK postcodes (AB31 to AB56, BT, DA26 to DA28, HS, IM, IV, KW, PA20 TO PA88, PH4 TO PH50, ZE) or to international buyers.
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Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on:
+44 (0)208 564 7700
or fax us on:
+44 (0)208 564 7500
Or write to us at:
Amode
Unit 30, Phoenix Distribution Park
Phoenix Way
Heston
Middlesex
TW5 9NB
United Kingdom |
Privacy Policy Amode do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
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Returns PolicyReturn or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt along with any original documentation as proof of purchase. We will issue a full refund within 2 weeks (excluding any original/return delivery charges), or exchange the item for a different size / colour / or item of same value if preferred.
Please note:
We can arrange for small accessories (Delivery code 'S') to be collected for a £7 charge from Mainland England/Wales and Lower Scotland
We can arrange for medium accessories/furniture (Delivery code 'M') to be collected for a £25.00 charge from Mainland England/Wales and Lower Scotland
We can arrange to collect large furniture (Delivery code 'L') for a £40 charge from Mainland England/Wales and Lower Scotland
The above collection charges will be more for following postcodes: AB31 to AB56, BT, DA26 to DA28, HS, IM, IV, KW, PA20 TO PA88, PH4 TO PH50, ZE and for international customers. Please contact us for a specific quote.
Or you are welcome to return the goods back to us youselves. If you send the item back to us then for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and provides a tracking number (i.e. Recorded/Special Delivery).
For more information please call us on 0845 527 9697 or drop us a quick email and we'll get back to you.
Please send with your parcel in it's original condition to:
AMODE RETURNS
Unit 30
Phoenix Distribution Park
Phoenix Way
Heston
TW5 9NB
United Kingdom
Faulty Item
We recommend that you inspect your goods as soon as they arrive. If the item you received is faulty, please call or email us within 3 days of receipt to returns@amode.co.uk quoting your order reference number, your name and address, details of the product and fault, and whether you require a refund or a replacement.
In some cases we will require a photograph of any damage to assist in our resolution process. We will then advise on how to proceed with the return.
I received the wrong item
If the item you received is not what you originally ordered, please contact returns@amode.co.uk quoting your order number, your name and address, details of the original product and the item that you received in error. We will then advise on how to proceed with the return.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
Note: All items must be returned unused, in perfect condition and in their full original clean packaging. Items must not have been assembled or put together. For this reason please check all dimensions and if not sure please contact us for further information. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
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