Frequently Asked Questions

Ordering

I'm new to online shopping, do Amode have alternate ways to purchase?
We recognise that everyone has their own shopping preferences, which is why we allow our customers to choose from 4 simple ways to purchase their items:
1. Visit the showroom in Hammersmith by appointment.
2. Purchase online at www.amode.co.uk. We accept most major debit or credit cards including American Express.
3. Order over the phone at 0203 397 7323.

I want to send a gift, will the price show up on the package?
An invoice will be sent via email to the person who placed the initial order. The package will only contain a packing list, but no prices appear on this.
Furniture Questions

Is your furniture ready assembled?
Most of our furniture is ready assembled, however there are some items which will require assembly. Our delivery team will assemble most furniture items for you at your address (with the exception of complicated installation jobs such as wall mounting, wardrobe installations or wallsystems. For these items there will be a separate installation charge)

How do I care for my item?
Different materials require different levels of care to ensure its longevity. Full care instructions on various materials can be found on our product care page.

Tax, VAT & Duty Questions

Is VAT included in the price shown?
VAT is included in all prices shown on our site. The VAT element is shown separately at checkout for your information.

I live outside of the UK, will I have to pay any duty/taxes?
These rules vary by country and your local government determines duty and customs charges. The customer is responsible for any of these duties/taxes.

I live in the Channel Islands, will you refund the VAT?
Please email us at info@amode.co.uk notifying us of the situation after you have placed an order.

Delivery Questions

Do I need to be at home to receive the delivery?
Someone needs to be at the delivery address to sign and check your order.

What countries do you deliver furniture to?
Currently we can only deliver our heavy furniture items to the Mainland UK. You can arrange to collect the furniture from our warehouse if you would like to ship it to another country. You can read further information by visiting our delivery page.