Ordering FAQs I'm new to online shopping, do Amode have alternate ways to purchase? We recognise that everyone has their own shopping preferences, which is why we allow our customers to choose from 5 simple ways to purchase their items:1. Visit the showroom in Hammersmith by appointment. 1. Purchase online at www.amode.co.uk. We accept most major debit or credit cards including American Express. 2. Order over the phone at 0845 527 9697. 3. Order by either fax to 0845 508 4458 or post to: Amode
387B King Street
Hammersmith
London
W6 9NJ
(We are located down a small brick pathway between the Hart pub and the Upsy Daisy Cafe) I want to send a gift, will the price show up on the package? An invoice will be sent via email to the person who placed the initial order. The package will only contain a packing list, but no prices appear on this. Furniture Questions Is your furniture ready assembled? Most of our furniture is ready assembled, however there are some items which will require assembly. If an item does require assembly it will come supplied with assembly instructions. All relevant fittings and fixtures will be included with self assembly furniture and only require basic tools and basic assembly skills. How do I care for my item? Different materials require different levels of care to ensure its longevity. Full care instructions on various materials can be found on our product care page. Tax, VAT & Duty Questions Is VAT included in the price shown? VAT is included in all prices shown on our site. The VAT element is shown separately at checkout for your information. I live outside of the UK, will I have to pay any duty/taxes? These rules vary by country and your local government determines duty and customs charges. The customer is responsible for any of these duties/taxes. I live in the Channel Islands, will you refund the VAT? Please email us at info@amode.co.uk notifying us of the situation after you have placed an order.
Delivery Questions Do I need to be at home to receive the delivery? Someone needs to be at the delivery address to sign for your order. We are happy to deliver to your work address or to a neighbour, but please ensure that they are going to be in. We will not leave your order in a garage, porch, stairwell or under your recycling bin as it is likely to be stolen. Our couriers will contact you to arranged a fixed delivery date. What countries do you deliver furniture to? Currently we can only deliver our heavy furniture items to the Mainland UK.
You can read further information by visiting our delivery page. |
> 
