Terms and ConditionsAbout Us Amode are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card, debit card, and cheques (payable to London Retail Ltd.)
We accept American Express, Visa, Visa Delta, Visa Electron, Mastercard and JCB. (We can accept Maestro, but only for telephone orders)
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We reserve the right to periodically update or change the Conditions from time to time. It is your reponsibility to check the Conditions for any changes made, and if you do not agree to these changes you must stop using the website and not enter into a contract with the site.
Discount Codes and Vouchers
Discounts are only made against the cost of goods, and cannot be claimed against the cost of postage.
Discount codes can only be used within the valid date frames advertised.
A discount voucher cannot be claimed on past transactions that have already been processed by amode.co.uk.
Gift voucher claim codes contained in gift voucher certificates and/or gift voucher emails have a cash redemption value of 0.001p
Cancellation by us
We reserve the right to cancel the contract between us if:
(A) we have insufficient stock to deliver the goods you have ordered;
(B) we do not deliver to your area; or
(C) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
(D) any other reason that justifies a cancellation.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible . We will not be obliged to offer any additional compensation for disappointment suffered. |
Shipping And Handling For full delivery terms and prices please visit our delivery page .
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Delivery Schedule Most of of products are made to order, or imported in from European manufacturers. As such the availability of items for sale will be noted on the individual product pages on our website.
The average available lead time is 4 - 8 weeks. This available lead time is the time it will take for the product to arrive into our warehouse. Once your order has arrived into our warehouse we normally arrange delivery within 5 - 14 working days depending on your location in the UK. International orders are generally arranged in 7 to 18 days after the product has arrived into our warehouse. In some occasions items will be in stock or may have a different lead time than the 4 - 8 week average. If this is the case then the estimated lead time for that product will be stated on the products individual description.
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| Special Orders If the product is a 'pre-order', 'made to order' or 'special order' item there will be an average lead time of 4 - 8 weeks. In most cases this is because the item is bespoke, custom made or handmade. The lead-time quoted is given in good faith. The lead-time is the number of weeks we expect it will take to receive your furniture into our warehouse. Please refer to Delivery Schedule above. The lead-time is based on the best available information from our suppliers at the time of purchase. If there are any anticipated delays we will notify you by phone or email |
| Tax Charges For orders made from the UK or the European Union 17.5% VAT is included in the price. |
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We are working with the major banks and other organisations to detect and prevent credit card fraud. We therefore reserve the right to request appropriate documents such as passports, utility bills and so on in order to establish correct authority for the use of any credit card details given to us.
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Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on:
0845 527 9697
or fax us on:
0845 5084 458
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Privacy Policy Amode do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment, such as the delivery company. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for
individual purchases
e. Only disclose information to third-parties for goods
delivery purposes
f. To send occasional emails detailing promotions and news
to customers who have opted to recieve email notifications |
Returns Policy
If you are not completely satisfied with your purchase, simply return the item(s) to us in it's original condition by giving us written notice (fax, letter or email) within 14 days of receiving your delivery.
We will issue a refund within 2 weeks of receiving the item back into our possession (minus any original/return delivery charges), or exchange the item for a different size / colour / or item of same value if preferred provided the following conditions are met;
(A) All items must be returned unused and in a re-saleable condition to our warehouse;
(B) They must be returned in their full original packaging;
(C) Reasonable care must be taken by yourself to ensure the items are not damaged while in your possession or in transit;
(D) Any assembly or alterations must not be undertaken on the item(s) to be returned.
We reserve the right to reject returned item(s), or to deduct an amount to compensate for any repair, restocking or recovery costs if the above conditions are not met.
Faulty Item
We recommend that you inspect your goods as soon as they arrive. If the item you received has any transport damage or fault please notify us by writing (email to returns@amode.co.uk or a letter) within 3 days of receipt quoting your order reference number, your name and address, details of the product and fault, and we will contact you to arrange a resolution.
We will require a photograph of any damage to assist in our resolution process. We will then advise on how to proceed with the return.
For larger furniture items we use a specialist-handling courier who will deliver the furniture into your home. At this point if there is any visible transport damage or any faults they must be noted on the drivers delivery sheet. At this point you also have the opportunity to reject the delivery if there is damage with the item.
Bespoke/Customized Orders
Items which are bespoke, or have had any customization in size, colour, finish or composition are none refundable.
Mattresses & Pillows
In the interests of hygiene mattresses and pillows cannot be returned once they have been removed from their original packaging.
Self Assembly
For self assembly products it is important that you read the assembly instructions carefully as we cannot accept responsibility for any self-assembly goods that are damaged because instructions were not properly followed.
Before assembling any self assembly goods ensure that all parts have been inspected and if there is any damage to the product do not commence any assembly.
We reserve the right to reject return of item(s) where assembly has been undertaken, or to deduct an amount to compensate for any repair, restocking or recovery costs.
Incorrect Item
If the item you received is not what you originally ordered, please contact returns@amode.co.uk quoting your order number, your name and address, details of the original product and the item that you received in error. We will then arrange to have the correct goods sent to you.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
Registered Address:
78 YORK STREET
London
W1H 1DP
VAT 877386757
London Retail Limited trading as Amode.
Company No. 5729738
 | | | | Why Buy From Us? - No quibble 14 day returns policy
- Free UK mainland delivery when you spend over £1000
- Huge choice of designer furniture at affordable prices
- Professional white glove delivery service
- Friendly & knowledgeable UK based customer service team
- 128 bit security encryption to keep your details safe & secure | |  | | |
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