Website Terms & ConditionsMaking A PurchaseMaking a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.We accept credit card, debit card, and cheques (payable to Amode Limited.)We accept American Express, Visa, Visa Delta, Visa Electron, Mastercard and JCB. (We can accept Maestro, but only for telephone orders)When confirmation of order is received, this is to indicate that we have received your order. We reserve the right to cancel orders. Reasons for cancellation may be:- The product on order has since been discontinued- Amode being unable to obtain authorisation for your payment-An error with the pricing or product image or description-Any other reason which may cause the order to be invalid as outlined in our terms & conditionsWe reserve the right to periodically update or change the Conditions from time to time. It is your reponsibility to check the Conditions for any changes made, and if you do not agree to these changes you must stop using the website and not enter into a contract with the site.Returns Policy
If you are not completely satisfied with your purchase, simply return the item(s) to us in it's original condition by giving us written notice (fax, letter or email) within 7 days* of receiving your delivery.We will issue a full refund within 2 weeks of receiving the item back into our possession, or exchange the item for a different size / colour / or item of same value if preferred provided the following conditions are met;(A) All items must be returned unused and in a re-saleable condition to our warehouse or showroom;
(B) They must be returned in their full original packaging;
(C) Reasonable care must be taken by yourself to ensure the items are not damaged while in your possession or in transit;
(D) Items are returned to us with 28 days from the day that delivery was made into your property;
We reserve the right to reject returned item(s), or to deduct an amount to compensate for any repair, restocking or recovery costs if the above conditions are not met.* Please note: This returns policy does not apply to non-returnable goods such as upholstered sofas, upholstered beds, wall systems, lacquered furniture and other customized or bespoke orders. Faulty ItemWe recommend that you inspect your goods as soon as they arrive. If the item you received has any transport damage or fault please notify us by writing (email to info@amode.co.uk or a letter) within 3 days of receipt quoting your order reference number, your name and address, details of the product and fault, and we will contact you to arrange a resolution.We will require a photograph of any damage to assist in our resolution process. We will then advise on how to proceed with the return.For larger furniture items we use a specialist-handling courier who will deliver the furniture into your home. At this point if there is any visible transport damage or any faults they must be noted on the drivers delivery sheet.Bespoke/Customized OrdersItems which are bespoke, or have had any customization in size, colour, finish material or composition are none refundable. This includes upholstered sofas, lacquered furniture, upholstered beds and wall systems.Mattresses & Pillows In the interests of hygiene, mattresses and pillows cannot be returned once they have been removed from their original packaging.Self AssemblyFor self assembly products it is important that you read the assembly instructions carefully as we cannot accept responsibility for any self-assembly goods that are damaged because instructions were not properly followed.Before assembling any self assembly furniture please ensure that all parts have been inspected and if there is any damage to the product do not commence any assembly and notify us of the situation.We reserve the right to reject return of items where assembly has been undertaken, or to deduct an amount to compensate for any repair, restocking or recovery costs.Incorrect ItemIf the item you received is not what you originally ordered, please contact info@amode.co.uk quoting your order number, your name and address, details of the original product and the item that you received in error.Discount codes & vouchersIf a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.Dimensions & SizingAll dimensions stated are approximate and can vary from between 1 to 4 centimeters. Please use the dimensions on the website as a guideline to check that the piece of furniture can be delivered into your home, particularily if you have any narrow passageways or access restrictions.Usage
Our furniture is designed for domestic use, and any warranty on the product is given for domestic use only. Please contact Amode directly if any of our furniture is to be used in a contract or commercial environment so that we can give further guidance.
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